Audio Tour Troubleshooting

Can’t hear audio

  • Check that your device is not set to ‘mute’.
  • Adjust the playback audio volume:
    • Tap the play triangle in the middle of the audio tour control to start playback. You should see the times at the lower left and right update every second, and see the progress bar at the bottom of the screen turn red from left to right. 
    • Adjust the volume up and down to set the volume.
 

Audio tour player is cut off/cropped

  • Reload the page. (We know about this problem and are working with TapeWrite to fix it.)